Privacy Policy
This privacy policy explains how LingoLift Manno processes personal data in connection with its website, course enquiries, enrolment, and small-group language courses in Manno.
Data We Collect
We may process identification and contact details, inquiry and enrolment information, level screening results, course selection, timetable preferences, attendance records, payment-related records, communication content, and progress review notes. Where needed for administration, we may also process technical data such as device or browser information and basic usage logs from the website.
How We Collect Data
We receive data from website forms, email, telephone, contact requests, centre visits, enrolment steps, and ongoing course communication. Some data is generated by our systems when a user submits a request, books a course, or uses the website.
Cookie Types
Essential cookies support core website functions such as page navigation and form submission. Functional cookies help remember basic preferences. If analytics or similar tools are used, they are limited to understanding general site use and improving performance.
Cookie Controls
Users may block or delete cookies in their browser, but some site functions may not work as intended if essential cookies are disabled. Browser settings can also be used to limit tracking technologies that are not strictly necessary.
Contact Details
How We Use Data
We use personal data to respond to enquiries, assess level and course suitability, organise groups and timetables, confirm terms, manage enrolment, deliver scheduled lessons, support guided practice, prepare progress reviews, process payments, maintain records, and handle operational or legal obligations. We may also use data to improve website reliability and manage security.
Service Providers and Partners
We may share data with service providers that support website hosting, communications, administration, payment processing, or record management. We may also share limited information with professional advisers or other parties involved in course administration where this is necessary for the service relationship.
Legal Disclosures
Personal data may be shared when required to comply with law, respond to lawful requests, protect rights, or support the establishment, exercise, or defence of legal claims. Disclosure is limited to what is reasonably necessary in the circumstances.
Your Rights
Subject to applicable law, individuals may request access to their data, correction of inaccurate information, deletion where appropriate, restriction of processing, or objection to certain processing activities. Where processing is based on consent, consent may be withdrawn for future processing.
How to Make a Request
To exercise a right, the requester should provide enough information for us to identify the relevant records and assess the request. We may ask for additional details where necessary to protect privacy and prevent unauthorised disclosure.
Retention
Course and enquiry records are retained for the period needed to manage the relationship, handle follow-up questions, meet accounting or recordkeeping duties, and resolve disputes. When data is no longer required, it is deleted or anonymised in a practical and secure manner.
Policy Updates
The current version applies from the date it is published on the website. If changes are material, we will take reasonable steps to make them visible before they take effect. Continued use of the website after an update means the revised policy applies to future processing.